Overview
MenPulse Guide provides educational wellness content, including free/paid digital downloads and, at times, physical merchandise. Because different products have different refund rules, please review the sections below carefully.
1) Digital Products (eBooks, PDFs, downloads, gated/free content)
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All digital products are non-returnable and non-refundable once access is delivered (e.g., download link shown, emailed, or account access granted).
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If you experienced a technical issue (e.g., duplicate payment, link failure, or you never received access), email contact@menpulseguide.com for Approval.
2) Physical Products (if/when offered)
For eligible physical items sold directly by MenPulse Guide:
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Return window: 30 days from delivery.
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Condition: Unused, unwashed, and in the same condition as received, with original packaging and all tags/accessories.
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Non-returnable items: Perishables, intimate/sanitary goods, hazardous materials, flammable liquids/gases, gift cards, and download codes.
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Proof of purchase: A receipt or order confirmation is required.
How to start a return
- Email contact@menpulseguide.com with your order number, item(s), reason, and photos (if damaged/defective).
- We’ll respond with instructions and an RMA (Return Merchandise Authorization) if eligible.
- Ship the item to the return address we provide. Do not send returns to the manufacturer.
Refunds for physical products
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After we receive and inspect your return, we’ll email you about approval or rejection.
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If approved, we’ll process the refund to your original payment method. Processing times vary by bank/card issuer.
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Partial refunds may be granted for items not in original condition, damaged, or missing parts not due to our error; or returns initiated after 30 days.
Exchanges
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We replace items only if defective or damaged, or (if offered) for one-time size exchanges on apparel, subject to stock. Email contact@menpulseguide.com
Sale items
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Unless required by law, sale/clearance items are final sale and not refundable.
3) Shipping Costs & Risk (physical returns)
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You are responsible for return shipping costs unless the return is due to our error (wrong item/size sent, manufacturing defect).
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Original shipping charges are non-refundable.
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For higher-value items, use a trackable service and consider shipping insurance—we can’t guarantee we’ll receive your return.
4) Late or Missing Refunds
- If a refund was approved but not received:
- Recheck your bank/card account.
- Contact your card issuer; posting can take several business days.
- Contact your bank; processing times vary.
- Still missing? Email contact@menpulseguide.com with your order details.
5) Gifts
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If the item was marked as a gift and shipped directly to you, we may issue a gift credit for approved returns once received.
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If the order was not marked as a gift or was shipped to the gift giver, the refund goes to the original purchaser.
6) Purchases from Third Parties
If you bought MenPulse-branded products from a third-party retailer, marketplace, or affiliate, their refund/return policy applies. Please contact that seller directly.
7) Contact
Questions about refunds or returns? Email contact@menpulseguide.com with your order number and details. We aim to respond within 2–3 business days.
Important Notes
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MenPulse Guide’s content is educational and not medical advice. See our Medical Disclaimer.
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This policy does not limit any rights you may have under applicable consumer law.